I already provided one review, but just to wrap things up; the buying experience was fairly easy. Jason and Peter were friendly and helpful. I'm glad Joe is still there. He helped me immensely when buying parts for the bike. This is the 3rd bike I've bought from you guys since 2000. Although it was a 2018 (used), the bike condition was good, and the mileage was low (1200). I was disappointed that it only came with one FOB, and there was no owner's manual. Also, since it was delivered and I didn't ride it until afterward, I didn't know at purchase time that the bike makes a rubbing sound when slowing to a stop. When convenient, I need to bring it in for a checkup.