Knowledgeable and quick
I stopped by to pick up a couple of oil change kits that Southside advertised in their email. I wanted multiple kits because I have 2 bikes (both bought from Southside). I told Travis the years and models as I was walking to collect the oil. He was knowledgeable enough to recognize the difference between the bikes. Because I was walking away while talking to him, he wasn't sure if I remembered to get the right filter for each. So he stopped me and asked to see what I grabbed, making sure everything was correct. A simple gesture, but it shows that he cares about getting it right the first time and ensuring customer satisfaction. (Employee: Travis Robertson)
Bud DeGraw
2/20/2021
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